The biggest challenge facing the metering industry is how to turn smart metering into smart business with win-win-win value for utilities, end-customers and the environment. To meet the challenge, the energy industry needs to address not only technical metering, communication and manufacturing issues, but all the ways in which smart metering may derive value for the industry. The missing link in the value chain has been and remains the customer; smart metering can derive value for all parties through enhancing demand response, billing, added-value customer services and by improving corporate image and the image of the industry. By creating a more customer and service centric approach to smart metering a new dimension to the business case can be developed.
With the apparent inability of generation solutions to meet European emissions reduction targets, smart metering-based demand response and energy efficiency furthermore represent a pillar of hope for climate protection.
This seminar will bring together smart metering experts from around the world to one of the world’s most advanced and developed smart metering regions, Scandinavia in order to identify how to turn smart metering into a valuable customer and service centric business. Delegates will be able to learn from Scandinavian experience and research, as well as the experiences of other European markets, the USA and Australia. This event will bring delegates up to date with the latest thinking, solutions and benchmarks globally.
Conference topics will be related to:
- Challenges and opportunities for Smart Metering
- Building a business case for smart metering to improve energy efficiency
- Customer experiences with demand response programs
- Cost-benefits from smart metering related demand response
- Creating a customer & service centric metering business
- The customer psychology of customers smart metering needs and behavior
- Value added services through and around the meter
- Building service design into metering service
- Smart metering as a tool for improving corporate image and the image of the industry
- Inhouse displays and customer feedback as a tool for influencing energy efficiency behavior
- How to get customers involved in demand response schemes
- Pricing strategies and dynamic pricing to achieve efficient demand response and stronger customer relationships
- Innovative visual and ergonomic design for smart metering intimacy